Terms and Conditions

1.1 By making an on-line booking you are agreeing to our booking conditions. Please do not proceed with an on-line booking if you do not agree to be bound by our terms and conditions.

1.2 All prices quoted on-line include VAT (where applicable).

2.    Changes to bookings and cancellations

2.1 Any reductions to numbers of participants must be given by 8 weeks prior to arrival date. Any reductions after this date will be treated as cancellation of part of the booking. A £10 administration charge will be made for any changes/cancellations.

2.2 Cancellations within 8 weeks of the date of the arrival for all or part of the booking will be charged at 50% of the total amount due (or appropriate proportion thereof if part cancellation) and in full (100%) if within 4 weeks.

2.3 Requests to change activity schedules are subject to availability and may incur additional charges where appropriate.

2.4 Hautbois Activity Centre reserves the right to cancel a booking should the need arise. All monies paid to Hautbois in respect of the booking will be refunded in full unless the booking was terminated due to the group failing to meet the Booking Conditions.

3.    Prices and payments

3.1 On-line bookings will be paid in full at time of booking unless otherwise agreed by Hautbois Activity Centre in writing at the time the booking/addition is made.

3.2 Hautbois Activity Centre reserves the right to refuse access to the Centre if payment in full has not been received prior to arrival.

3.3 Additions to the booking made too close to the arrival date to facilitate payment prior to arrival or made whilst on site, will be paid for either over the phone or in person as soon as the additional place is confirmed by the bookings team.

3.4 Groups for residential bookings will be invoiced for bookings 12 weeks prior to arrival date (unless paid fully in advance) and are required to settle within 30 days of invoicing.

3.5 Residential bookings made within 8 weeks of the arrival date or additions to bookings made within 8 weeks prior to arrival date, should be paid in full prior to arrival unless otherwise agreed by Hautbois Activity Centre in writing at the time the booking/addition is made.

3.6 Invoices raised on departure must be paid in full within 30 days of the invoice date.

4.    Customers' obligations

4.1 Activity participants should be in good health and be reasonably fit. Any physical limitations must be notified to the Centre prior to arrival and leaders are responsible for ensuring the activity instructor is aware of the physical limitations of any member within their activity group at the start of every activity session.

4.2 All allergies, dietary requirements and care needs must be communicated to Hautbois Activity Centre at least two weeks prior to arrival or at time of booking for last-minute bookings - the centre will provide reasonable adaptations but cannot provide specialist arrangements without prior notice/agreement.

4.3 Group leaders/parents/carers are responsible for their groups at all times including before, after and between activity sessions and during residential stays and camps.

4.4 Group leaders should take all reasonable precautions to prevent the spread of infectious and contagious diseases including taking any precautions reasonably required by the Centre's staff.

4.5 Groups other than Girlguiding or Trefoil Guild members must ensure they have adequate public liability insurance during their stay.

4.6 Customers are responsible for their own property whilst on the premises.

4.7 Smoking is not permitted inside any building and is permitted on site in the designated area only.

4.6 Customers are not allowed to bring dogs (except assistance dogs) or any other animal to the Centre.

4.7 Groups must ensure there is no disruptive behaviour, either on- or off-site, which could bring Hautbois into disrepute during their stay.

4.8 Groups are responsible for the cost of any damage they may cause.

4.9 Activity sessions which are to be led by a group's own instructor can only take place when Hautbois receives a copy of the instructor's relevant qualification, which must be received prior to the group's arrival.

4.10 Hautbois cannot be held responsible for any activities engaged in by parties at Hautbois which fall outside its operational procedures.